Airport Staff Increase Operational Efficiency with RAIN RFID

Heathrow Airport, one of the world’s busiest airports, needs to have luggage carts available for use by visitors. The airport wanted to gather data on luggage cart usage to improve customer experience and operational efficiency of airport staff. With its RAIN RFID solution, Heathrow’s Innovation Team:

  • Improved cart replenishment speed, especially during busy travel times
  • Decreased time spent manually locating carts
  • Increased insights into the frequency of cart usage

Heathrow Airport Profile:

Heathrow Airport is the United Kingdom's hub airport with more than 80 airlines flying to more than 180 destinations. One of the world’s busiest airports, Heathrow serves over 78 million travelers annually.

Impinj Solution Partner: 

Heathrow Airport improves luggage cart availability

Heathrow Airport’s passengers generate a high volume of luggage that needs to be transported using luggage carts. During busy times, carts may run out and cause frustration for travelers. Previously, staff had to manually sweep through various parts of the airport to relocate carts.

Heathrow Airport deployed a pilot project using RAIN RFID technology provided by Vero Solutions which utilized Impinj xPortals to improve operations and traveler experience by ensuring carts were available when and where passengers need them. Here is how the solution works:

  • The airport tagged carts with RAIN RFID tags
  • Impinj xPortal gateways installed around the airport’s baggage-claim area identify the tagged carts
  • Vero Solutions’ software interprets the RAIN RFID data and alerts airport staff if the number of carts become extremely low and require replenishment

The solution allows the airport to manage cart inventory, monitor service contractor performance, and establish a maintenance history for each trolley.

If the pilot project is expanded into full deployment, the airport expects data gathered from the RAIN RFID solution to help further reduce operations cost and improve traveler experience.

Improve Airport Experience for Busy Travelers

  • Improve traveler experience at the airport
    Heathrow Airport improves customer experience by ensuring that luggage carts are available when they are most needed. Data collected by RAIN RFID helps airport staff better forecast usage of luggage carts and increase the efficiency of the replenishment process.
  • Increase operational efficiency
    Airport staff can now use data provided by RAIN RFID to forecast usage of luggage carts and redistribute labor when usage is low. Heathrow Airport can also use the data to monitor performance of service contractors that manage the maintenance and replenishment of luggage carts.





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Impinj (NASDAQ: PI) wirelessly connects billions of everyday items such as apparel, medical supplies, and automobile parts to consumer and business applications such as inventory management, patient safety, and asset tracking. The Impinj platform uses RAIN RFID to deliver timely information about these items to the digital world, thereby enabling the Internet of Things.

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